• Public offer agreement

Public offer agreement

1. GENERAL PROVISIONS

1.1. This document is an official public offer (offer) of the Limited Liability Company "PLAY GROUP", EDRPOU code 45952542, address: 02099, Kyiv, st. Yaltynska, 5-B (hereinafter — The Seller has no right to give preference to one Buyer over another in concluding this Agreement, except for cases expressly provided for by the legislation of Ukraine or the terms of publicly announced promotions, loyalty programs or special offers available to all Buyers on the same terms.

1.6. The Seller has no right to refuse to conclude an Agreement if there is a possibility of selling the relevant Goods, except in the following cases:

  1. absence of Goods;
  2. impossibility of fulfilling the Order for objective reasons;
  3. violation by the Buyer of the terms of this Offer;
  4. provision by the Buyer of unreliable or incomplete data.

1.7. In the event of an unjustified refusal to conclude an Agreement, the Seller shall be liable in accordance with the legislation of Ukraine.

1.8. Acceptance of this Offer is the Buyer's performance of any of the following actions:

  1. placing an Order on the Site;
  2. clicking the "Buy", "Order", "Subscribe" or other similar button;
  3. making payment;
  4. placing a Subscription.

1.9. From the moment of acceptance, an electronic purchase and sale agreement is concluded between the Seller and the Buyer.

1.10. By placing an Order or making a payment, the Buyer confirms that:

  1. has read the terms and conditions of this Offer;
  2. understands their content;
  3. agrees with them in full;
  4. has the necessary civil capacity.

1.11. The terms and conditions of this Offer that contradict the requirements of the legislation of Ukraine are null and void.

2. TERMS AND DEFINITIONS

2.1. Site — website https://millor.com.ua/

2.2. MILLOR ELEMENTS online store — functional part of the Site through which the sale of Goods is carried out

2.3. Seller — LLC «PLAY GROUP» (EDRPOU: 45952542)

2.4. Buyer — an individual who purchases Goods for personal use

2.5. Goods — dietary supplements and other goods presented on the Site

2.6. Order — the Buyer's application for the purchase of the Goods is duly completed

2.7. Subscription — a service for regular delivery of Goods, which provides for the periodic formation of Orders with prepayment or payment upon receipt (cash on delivery),depending on the payment method chosen by the Buyer.

3. OBJECT OF THE AGREEMENT

3.1. The Seller undertakes to transfer the Goods to the ownership of the Buyer, and the Buyer — to pay for and accept it.

3.2. The sale is carried out remotely via the Site.

3.3. The sale is carried out exclusively to individuals.

3.4. The Goods presented on the Site are not medicines.

3.5. Information about the Goods is for informational purposes only and does not constitute medical advice.

4. ORDER PLACEMENT PROCEDURE

4.1. The Buyer places the Order independently through the Site.

4.2. The Buyer is obliged to provide reliable data:

  • last name, first name, patronymic
  • phone number
  • email
  • delivery address

4.3. The Seller has the right:

  1. clarify information;
  2. refuse to fulfill the Order in cases provided for by this Offer.

4.4. In the event of the Goods being unavailable, the Buyer has the right to:

  1. replace the Goods;
  2. cancel the Order.

5. PRICE AND PAYMENT

5.1. Prices are indicated on the Site.

5.2. Payment for the Goods may be made by the Buyer using payment systems (acquiring),in particular bank payment cards, through Apple Pay, Google Pay services, as well as other methods available on the Site, or by payment upon receipt (cash on delivery).

5.3. The Buyer receives an electronic payment document.

6. SUBSCRIPTIONS

6.1. A Subscription may be available on the Site.

6.2. The Subscription period is determined depending on the selected Product, its quantity, recommended method of consumption, and may also be selected by the Buyer from the options available on the Site.

6.3. The Subscription is issued for an indefinite period (is indefinite) and is valid until its cancellation or termination by the Buyer or the Seller in accordance with the procedure provided for in this Offer.

6.4. By issuing the Subscription, the Buyer agrees to the automatic debiting of funds for the relevant periods of delivery of the Goods if the prepayment method is selected, and also agrees to the periodic formation of Orders in accordance with the terms of the Subscription.

6.5. The Buyer has the right to change, suspend or cancel the Subscription through his personal account on the Site, by contacting the Seller's support service or by another method of communication available on the Site.

6.6. The Buyer has the right to cancel the Subscription or change its terms no later than 24 (twenty-four) hours before the moment of transfer of the relevant Order to the delivery service or until the moment of actual transfer of the Goods to the Buyer — depending on the selected delivery method.

7. DELIVERY

7.1. Delivery of the Goods is carried out using delivery services, in particular:

  1. Nova Poshta;
  2. Meest;
  3. Ukrposhta.

Delivery may also be carried out by other delivery services at the Seller's discretion.

7.2. Delivery of the Goods is carried out within the territory of Ukraine, and may also be carried out to other countries of the world at the Seller's discretion, taking into account delivery capabilities, carrier restrictions, customs regulations and other conditions that may affect the possibility of delivery.

7.3. The terms, terms and cost of delivery are determined by the selected delivery method, may be established by the carrier or the Seller in the event of independent delivery, are indicated on the Site or agreed with the Buyer when placing the Order and are binding on the Buyer after confirmation of the Order.

7.4. The risk of accidental destruction or damage to the Goods passes to the Buyer from the moment the Goods are transferred to the carrier, and in the case of independent delivery by the Seller - from the moment the Goods are actually transferred to the Buyer or a person authorized by him.

8. RETURN OF GOODS

8.1. Return, exchange of Goods and settlement of quality claims are carried out in accordance with the legislation of Ukraine and the terms of this Agreement.

8.2. Goods of proper quality that are dietary supplements (food products) are not subject to exchange or return in accordance with the legislation of Ukraine.

8.3. Other Goods of proper quality that are not dietary supplements (food products) may be exchanged or returned by the Buyer within 14 (fourteen) calendar days from the date of receipt in accordance with the requirements of the legislation of Ukraine, provided that their commercial appearance, consumer properties, completeness, packaging, absence of traces of use and the presence of a payment document confirming the fact of purchase are preserved.

8.4. The costs of returning Goods of proper quality that are not dietary supplements (food products) are borne by the Buyer, unless otherwise provided for by the Seller's terms and conditions or the legislation of Ukraine.

8.5. In case of detection of defects in the Goods or receipt of Goods of inadequate quality, the Buyer has the right to demand in the manner prescribed by the legislation of Ukraine:

  1. replacement of the Goods for a similar one;
  2. proportional reduction in price;
  3. refund of the funds paid — in cases prescribed by the legislation of Ukraine.

8.6. The costs associated with the return or replacement of Goods of inadequate quality are borne by the Seller.

8.7. The condition of the Goods is considered to be determined by the Buyer during its inspection at the time of receipt.

8.8. The Buyer is obliged to check the integrity, completeness and absence of visible damage upon receipt of the Goods.

8.9. In the event of damage or defects in the Goods being detected upon receipt, the Buyer is obliged to record such defects in the presence of a representative of the carrier or the Seller and draw up a corresponding act.

8.10. In the absence of comments upon receipt of the Goods, it is considered that the Goods were transferred to the Buyer of adequate quality, without damage and in full.

8.11. The Seller is not liable for damage to the Goods that occurred after their transfer to the Buyer, including as a result of improper use or storage.

8.12. In the event of a dispute regarding the quality of the Goods, the Seller has the right to initiate an inspection or examination. If the absence of defects in the Goods or the fault of the Buyer is established, the costs of such an inspection may be borne by the Buyer.

8.13. The refund is made after the Seller receives and inspects the Goods within the time limits stipulated by the legislation of Ukraine.

9. LIABILITY

9.1. The Seller is not liable, except in cases expressly stipulated by the legislation of Ukraine, in particular for:

9.1.1. individual intolerance or allergic reactions that may occur in the Buyer as a result of the use or consumption of the Goods;

  1. consequences of incorrect, excessive or non-compliant use of the Goods;
  2. lack of the expected result from the use of the Goods;
  3. actions or inaction of third parties, in particular payment systems, carriers and other persons involved in the execution of the Order;
  4. delays or violations of delivery terms caused by carriers or circumstances beyond the control of the Seller;
  5. providing by the Buyer of inaccurate or incomplete data when placing the Order;
  6. a slight discrepancy in the color scheme of the Goods, which may differ from its actual appearance solely due to the peculiarities of the color rendering of screens (monitors) of various devices;
  7. actions committed by the Buyer or by any other person using access to the Site and/or the Buyer's credentials, as well as for any damage caused by such actions to third parties, their property, legal entities or the state, regardless of whether such actions were committed directly by the Buyer or as a result of third parties gaining access to his credentials.

In this case, the Seller's liability is in any case limited to the limits established by the current legislation of Ukraine.

9.2. The Seller has the right to sell the Goods both independently and through third parties, in particular trade intermediaries, distributors, individual entrepreneurs and other business entities. In the event of the purchase of Goods from such third parties, legal relations regarding payment, delivery, return and other contractual relations arise directly between the Buyer and the relevant seller (third party) in accordance with the conditions established by such seller. The Seller is not responsible for the actions, inactions, terms of sale, payments, delivery or other obligations of such third parties.

10. PERSONAL DATA

10.1. By placing an Order or performing other actions on the Site, the Buyer provides the Seller with voluntary, specific, informed and unambiguous consent to the processing of his personal data in accordance with the Law of Ukraine "On Personal Data Protection".

10.2. Personal data is processed for the purpose of:

  1. processing, processing and fulfilling Orders;
  2. organizing delivery of Goods;
  3. making payments;
  4. providing feedback to the Buyer;
  5. informing about the status of the Order;
  6. sending marketing, information and advertising mailings, provided that the Buyer provides separate consent by taking the appropriate action on the Site.

10.3. By placing an Order, registering on the Site or making a payment, the Buyer confirms by taking appropriate actions that he has given his voluntary, specific, informed and unambiguous consent to the processing of his personal data for the purposes specified in this Agreement.

10.4. Personal data may be transferred to third parties only to the extent necessary to achieve the specified purposes, in particular:

  1. payment systems and banking institutions;
  2. delivery services;
  3. suppliers of IT solutions, CRM systems, analytics and marketing services.

10.5. The Buyer has the right:

  1. to know about the sources of collection of his personal data;
  2. to receive information regarding the processing of his personal data;
  3. to demand correction or deletion of his personal data in cases provided for by the legislation of Ukraine;
  4. to withdraw consent to the processing of personal data by contacting the Seller.

10.6. The Seller undertakes to take the necessary organizational and technical measures to protect personal data from unlawful processing, loss or unauthorized access.

10.7. To ensure the legitimate interests of the Seller (in particular, resolving disputes, preventing fraud, monitoring the quality of service and training personnel),correspondence, telephone conversations and other communications with the Buyer may be recorded and stored in accordance with the legislation of Ukraine, as well as, if applicable, the requirements of the legislation of the European Union on the protection of personal data.

11. SELLER'S DETAILS AND CONTACTS

LLC «PLAY GROUP»

EDRPOU: 45952542
TIN: 459525426510

Location:
02099, Kyiv, st. Yaltinska, 5-B

Correspondence address: 01001, Kyiv, P.O. Box No. 88

Bank details:
r/r UA403003460000026009000019456
JSC «SENSE BANK», MFO 300346

Care service

For questions about products, orders, delivery or subscriptions.

Email: support@plaigroup.net
Care service phone number: +38 075 454 08 09

Official appeal

For formal requests and official communication.

Email: office@plaigroup.net
Phone: +38 068 814 08 30

12. OTHER CONDITIONS

12.1. The Seller has the right to make changes to this Offer by publishing a new version on the Site. The version of the Offer posted on the Site at the time of acceptance by the Buyer is valid.

12.2. The legislation of Ukraine applies to legal relations.

12.3. The Offer comes into force from the moment of its publication on the Site.

13. TERM OF VALIDITY OF THE AGREEMENT

13.1. The electronic purchase and sale agreement is considered concluded from the moment of acceptance by the Buyer of this Offer in the manner prescribed by the legislation of Ukraine.

13.2. The Agreement is valid until the parties fully fulfill their obligations.

13.3. The Buyer has the right to cancel the Order or change the terms of the Subscription no later than 24 (twenty-four) hours before the transfer of the Goods to the delivery service or until the actual transfer of the Goods to the Buyer - depending on the selected delivery method.

14. FORCE MAJEURE

14.1. The Parties are exempt from liability for failure to fulfill or improper fulfillment of their obligations under this Agreement, if such failure is a consequence of force majeure circumstances.

14.2. Force majeure circumstances include circumstances that arose after the conclusion of this Agreement, are of an extraordinary and unavoidable nature and do not depend on the will of the Parties, in particular: war, military actions, mobilization, terrorist acts, mass riots, strikes, fires, floods, earthquakes, epidemics, interruptions in the operation of power grids, the Internet or payment systems, restrictions or prohibitions of state authorities, delays or termination of the work of carriers, customs restrictions and other similar circumstances.

14.3. The Party for which it has become impossible to fulfill its obligations due to force majeure circumstances shall be obliged to notify the other Party of the occurrence of such circumstances within a reasonable time.

14.4. In the event of force majeure circumstances, the period for fulfilling obligations under this Agreement shall be extended for the duration of such circumstances.

14.5. If force majeure circumstances last more than 3 (three) months, each Party has the right to terminate this Agreement unilaterally without compensating the other Party for possible losses.

Last updated: «28» March 2026.