• Privacy and Personal Data Protection Policy

Privacy and Personal Data Protection Policy

CONTENT

  1. General provisions 
  2. Composition of personal data 
  3. Sources of data collection 
  4. Purpose of processing 
  5. Legal grounds 
  6. Transfer of data to third parties 
  7. Cross-border transfer 
  8. Cookies and analytics 
  9. Protection of personal data 
  10. Storage period 
  11. User rights 
  12. Requests and deletion data 
  13. Third party data 
  14. Changes to the Policy 
  15. Limitation of liability

1. GENERAL PROVISIONS

1.1. This Privacy Policy determines the procedure for collecting, processing, using, storing and protecting personal data of users of the website https://millor.com.ua/ (hereinafter — «Site»).

1.2. The owner of personal data is:
LTD «PLAY GROUP»
EDRPOU: 45952542
Location: 02099, Kyiv, Yaltinska St., 5-B

Correspondence address: 01001, Kyiv, P.O. Box No. 88
Email of the Care Service: support@plaigroup.net

Email for official requests: office@plaigroup.net

1.3. By using the Site, registering on the Site, placing an Order, filling out forms on the Site and/or performing other actions that involve providing personal data, the User confirms that:

  1. has read this Privacy Policy; 
  2. provides voluntary, specific, informed and unambiguous consent to the processing of his/her personal data in the manner and on the terms specified in this Policy; 
  3. in cases where such consent is required, provides it by performing a corresponding action on the Site, in particular by checking the appropriate checkbox; 
  4. provides reliable, up-to-date and complete data and is responsible for its reliability and timely updating.

1.4. The Policy applies to all data obtained both directly from the User and from other lawful sources.

2. COMPOSITION OF PERSONAL DATA

2.1. We may process:

  1. name, surname; 
  2. phone number; 
  3. email; 
  4. delivery address; 
  5. order information; 
  6. account data; 
  7. IP address; 
  8. cookies; 
  9. device technical data; 
  10. information about interaction with the Site; 
  11. information about purchases and interests. 

2.2. The list is not exhaustive and depends on the actions of the User.

2.3. We do not process special categories of personal data.

3. SOURCES OF DATA COLLECTION

3.1. Data is obtained:

  1. directly from the User; 
  2. when placing an order; 
  3. while using the Site; 
  4. from payment systems and delivery services; 
  5. through cookies and analytical services; 
  6. from open sources or partners — within the limits of the law.

4. PURPOSE OF PROCESSING

4.1. The data is processed for:

  1. conclusion and performance of the contract; 
  2. processing orders and deliveries; 
  3. making payments; 
  4. keeping accounting and management records; 
  5. communication with the User; 
  6. improving the service; 
  7. analyzing user behavior; 
  8. creating personalized offers; 
  9. implementing loyalty programs; 
  10. preventing fraud; 
  11. enforcing legislation; 
  12. sending marketing, informational and advertising mailings — exclusively with the prior consent of the User. The User has the right to refuse to receive such mailings at any time by using the relevant functionality of the Site, clicking on the unsubscribe link in the message or by contacting the Company using the contact details specified in this Policy.

5. LEGAL GROUNDS

5.1. Processing is carried out on the basis of:

  1. the User's consent; 
  2. conclusion and performance of the contract; 
  3. compliance with legal requirements; 
  4. legitimate interest of the Company. 

6. TRANSFER OF DATA TO THIRD PARTIES

6.1. Personal data may be transferred to:

  1. payment systems and banks; 
  2. delivery services; 
  3. IT suppliers (CRM, hosting, analytics); 
  4. marketing and advertising partners — with the consent of the User; 
  5. consultants, in particular legal, tax, accounting; 
  6. state authorities — in cases provided for by law. 

6.2. Third parties receive data only to the extent necessary to perform their functions.

7. CROSS-BORDER TRANSFER

7.1. The User's personal data may be transferred outside Ukraine, in particular to jurisdictions that may not provide an adequate level of protection of personal data within the meaning of the legislation of Ukraine.

7.2. The User, by accepting the terms of this Privacy Policy, provides his direct and unambiguous consent to such transfer of personal data.

7.3. In the event of a cross-border transfer, the Company takes reasonable and appropriate measures to ensure the protection of personal data in accordance with applicable law and internal security procedures.

8. COOKIES AND ANALYTICS

8.1. The Site uses cookies and other similar technologies to ensure its functioning, analytics, personalization of the user experience and marketing.

8.2. Cookies are divided into:

  1. necessary (necessary for the functioning of the Site); 
  2. analytical (for analyzing the use of the Site); 
  3. functional (for saving the User's settings); 
  4. marketing (for displaying personalized advertising). 

8.3. Necessary cookies are used without obtaining the User's separate consent, as they are necessary for the operation of the Site.

8.4. Analytical and marketing cookies are used only if the User provides consent, in particular by checking the appropriate box or confirming in the cookie banner.

8.5. The Site may use third-party services, including Google Analytics, Meta (Facebook, Instagram) and other analytical or advertising tools that may process the User's data in accordance with their own privacy policies.

8.6. The User has the right to change the cookie settings in their browser or withdraw their consent to their use at any time.

8.7. Restricting or disabling cookies may affect the correct operation of certain functions of the Site.

9. PERSONAL DATA PROTECTION

9.1. The Company applies organizational, technical and legal measures to protect personal data from unlawful processing, loss, destruction, damage or unauthorized access.

9.2. Access to personal data is only available to authorized persons for whom such access is necessary in connection with the performance of their functions.

9.3. Despite the measures taken, the Company cannot guarantee absolute security of data transmission via the Internet.

10. STORAGE PERIOD

10.1. The User's personal data is stored for the period necessary to achieve the purpose of their processing, specified in this Policy, or for the periods established by the legislation of Ukraine, as well as until the User withdraws consent to the processing of personal data, unless otherwise provided by law.

11. USER RIGHTS

11.1. The user as a subject of personal data has the right:

  1. to know about the sources of collection and location of their personal data; 
  2. to receive information about the conditions of access to personal data; 
  3. to access their personal data; 
  4. to demand correction, updating or deletion of personal data; 
  5. to withdraw consent to the processing of personal data; 
  6. to restrict the processing of personal data in cases provided for by law; 
  7. to file complaints with the authorized body or the court. 

12. REQUESTS AND DELETION OF DATA

12.1. The User has the right to submit a request for access to his/her personal data, their correction, updating or deletion.

12.2. To do this, the User may contact the Company using the contact details specified in this Policy, in particular by email: support@plaigroup.net

12.3. Users' requests for access to personal data, their correction or deletion are considered by the Company within the time limits stipulated by the legislation of Ukraine, but in any case no later than within 30 (thirty) calendar days from the date of receipt of the relevant request, unless otherwise stipulated by the legislation.

13. THIRD PARTY DATA

13.1. If the User transfers personal data of third parties to the Company, in particular the recipients of the order, the User confirms that:

  1. has the right to transfer such data; 
  2. has duly notified the relevant person of such transfer and processing of his/her personal data. 

14. CHANGES TO THE POLICY

14.1. The Company has the right to change this Privacy Policy at any time.

14.2. The current version of the Policy is posted on the Site.

14.3. The new version of the Policy shall enter into force from the moment of its publication on the Site, unless otherwise provided by the new version.

15. LIMITATION OF LIABILITY

15.1. The Company is not liable for any losses or damage caused to the User as a result of unlawful actions of third parties, including, but not limited to, in the event of unauthorized access to personal data, if such actions occurred through no fault of the Company or are beyond the reasonable control of the Company.

15.2. The Company is not liable for the processing of the User's personal data by third parties, in particular payment systems, delivery services, analytical or advertising services that process personal data in accordance with their own privacy policies.

15.3. The Company is not responsible for any consequences arising from the User providing inaccurate, incomplete or outdated personal data.